SharePoint, web 2.0 & CRM – Flexible CRM solution for SharePoint | Pentalogic Technology

http://blog.pentalogic.net/2013/03/crm-for-sharepoint/?utm_source=Pentalogic+Technology&utm_campaign=b1075cbc53-Newsletter_March_2013&utm_medium=email&mc_cid=b1075cbc53&mc_eid=59d7898591

HRM = Human Relation Management
CRM = Customer Relation Management
ERM = Employee Relation Management